RETURNS & GUARANTEES

Guarantees
Our products are supplied to us by the most reputable sources in bottles with a tamper evident seal.
In the unlikely event that you receive the goods with the seal broken or the item damaged please inform us within 24 hours and return the  item and we will arrange an immediate replacement.
If an Item is found not to be as described on the web site you are entitled to a full refund if the item is returned undamaged within seven working days.
If you should change your mind about an order you can return the order undamaged within seven working days. and we will refund the initial cost, but not the return postage.
We guarantee that all the above replacements and or refunds  will be executed within 30 days of the item being returned to us.
Your statutory rights are not effected by any statements or guarantees contained in this web site.

Orders
You will receive confirmation of receipt of your order quoting the items ordered, prices and your order reference number  which should be used when making any enquiry about that order.
Orders are dispatched, by First Class post within the United Kingdom
and by Small Packet post for overseas customers. 
In the unlikely event of a delay in shipping your order you will be informed by e-mail.

PRIVACY STATEMENT
It is important to us that our customers and users retain their privacy. We therefore pledge the following:
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. 
We do not send random marketing emails to personal email addresses (spam)
We will not e-mail you in the future unless:
There is a problem with your order, Or you have given us your consent. We will not pass your information to any other persons or company without your explicit consent. 
The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with  the law.
This site does not use cookies. 
If you have any questions/comments about privacy, you should email us:
osonatural@tiscali.co.uk
This is a completely child safe site. We choose not to include any pornographic, violence oriented, vulgar or otherwise inappropriate material or links.
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CONTACTS
For information, customer service or complaints please use the contact points below.
Telephone:  
0845 456 1395     (Calls charged at local rates)
Mobile:
07855 764103
Mail Address:
R V Wells
Elmcroft
Chudleigh
Bideford
Devon
EX39 4BD
E-Mail:  
support@canine-jointcare.co.uk